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SHIPPING & RETURNS

Plants

 

The safety of our employees and our community remains a priority for us during this time. Our current order processing time is 2 to 3 days.

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We offer local deliveries of plants to the Asian side of Istanbul, with the exception of the Prince's Islands. Orders of plants will be delivered to you within 2 to 3 business days via private courier. If you wish to schedule a specific delivery date and time, please write a detailed note at checkout. There is a 20 TL delivery fee on local plant deliveries.

 

We also offer a safe pickup option at our plant shop & atelier in YeldeÄŸirmeni from 11 am to 7 pm from Monday to Sunday or by appointment. Please note your order confirmation number for in-store pick-up. 

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As live plants and potted plants have been specially curated for you, we do not accept returns.

 

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Ceramic planters and accessories

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We ship a selection of handmade ceramic planters and accessories across Turkey. Shipping times may vary between 3 to 7 business days. There is a 20 TL handling & shipping fee.

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We do our best to package our ceramics planters carefully, but these items remain fragile and the shipping process is not always kind. In the event that you would receive a damaged ceramic planter due to shipping carrier mishandling, please take a photo and email us at hello@rootsyeldegirmeni.com with your order number, and we'll get back to you as soon as possible. 

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